No benchmark, no template. None of those four questions has a ready-made answer. You have to take
each one apart before anything sensible can be said: which layer, which assumption, and who actually
decides. How that plays out sits in
the piece on halving prices in Amsterdam.
Two sides of the same trip. In premium hospitality marketing measures the promise,
operations measures the experience, and nobody puts them next to each other. Muriël Labahn and I have
more than thirty years in hospitality between us, her on the guest side and me on the commercial side.
That lets us judge the same trip from both worlds, against one standard.
Nine months of building. No model existed that ran ten countries through exactly the
same calculation on your own numbers. Put ChatGPT, Claude and Gemini side by side and you still do not get
that comparison, because the work is not recall. It is harmonising, validating and calculating.
Emigratieplan took me nine months: tax research, data model, database, security, UI and UX.
AI is the tooling underneath. Without AI, work like Emigratieplan would take years.
A commercial question that used to need a quarter and a project group now takes weeks. On guest experience
AI changes little, because that is precisely the part AI does not take over, and will not take over any
time soon.
I stand with a foot in two generations. One foot millennial, one foot Gen Z, raised in a way of learning
that still belonged to my parents. You typed a test on a computer instead of writing it out, and you
searched Google instead of the library. The principle stayed the same: nobody tells you exactly what to
do, you work it out yourself, and that is where the learning happens. Working things out is still the part
of the job I enjoy most. Now with AI alongside it, and with the same habit of checking whether it holds up.